a) SIDBI has a comprehensive loan application form for the borrowers seeking assistance up to Rs.2 lakh*. In respect of assistance/ loans of upto Rs.2 lakh* per borrower, no upfront fee/ processing fee is charged. Besides, the facility of prepayment of such loans would be available and no premium would be charged by SIDBI for such prepayment from its borrowers.

b) SIDBI would provide acknowledgments for receipt of all loan applications. Time frame for disposal of commercial loan applications up to Rs.2 lakh* would also be indicated in the acknowledgment of such applications.

c) SIDBI would verify the loan applications within a reasonable period of time. If additional details/ documents are required, borrowers would be intimated immediately.

d) In case of small borrowers seeking loans up to Rs.2 lakh*, SIDBI would convey in writing, the main reason/ reasons which in the opinion of the Bank after due consideration, have led to rejection of the loan applications.

a) SIDBI would ensure that there is proper assessment of credit application submitted by borrowers. The Bank would carry out detailed due diligence and appraisal exercise on credit worthiness of the borrower/ project and would not use margin and security stipulation as a substitute.

b) SIDBI would convey to the borrower the loan/ credit limit along with the terms and conditions thereof and would keep the borrower's acceptance of these terms and conditions given with his full knowledge on record.

c) Terms and conditions and other caveats governing credit facilities given by SIDBI arrived at after negotiation between SIDBI and borrower would be reduced to writing and duly certified by SIDBI's authorised official. A copy of loan agreement along with a copy each of all enclosures quoted in the loan agreement would be furnished to the borrower.