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Complaints / Grievance Redressal

The Bank believes in Good Corporate Governance and transparency in operations. As a logical step forward, the Bank has put in place a Complaints / Grievance Redressal Mechanism wherein an aggrieved entity has been empowered to get his complaint / grievance addressed to by the Competent Authority. The main features of the same are as under :

The complaint / grievance is to be submitted in the prescribed complaint form.
The receipt of a complaint / grievance would be acknowledged by the Bank within 7 days of its receipt.
Investigation of the complaint / grievance received from any member of the public or customer will be initiated by the Competent Complaint /
Grievance Redressal Authority within seven days of the receipt of the complaint / grievance and it would be completed within a maximum period of 3 months.
The list of Competent Complaint / Grievance Redressal Authorities and Appellate Authorities are as under :

Sr. No.	Complaint / Grievance against / in respect of	Competent Complaint / Grievance Redressal Authority	Appellate Authority
1	Support staff and Officer(s) upto Grade 'B' below the level of a branch in-charge	RO in - charge / Branch in-charge for employees posted in regional / branche offices DGM at ZO for employees posted at ZOs DGM, HRDD at Mumbai for employees posted in HO departments in Mumbai DGM HRDD at Lucknow for employees posted in HO departments in Lucknow and New Delhi.	CGM - HRDD, SIDBI, HO, Lucknow
2	(i) Branch In-charges other than in Grade 'E' ; (ii) Officers of the rank of Grade 'C' & 'D'	Zonal In-charge for officers in BOs / ZOs HRDD In-charge, Lucknow for officers in HO departments.	ED (HRDD)
3	Zonal In-charge / Department heads / Grade 'E' & 'F' officers	Executive Director looking after the affairs of HRDD	DMD / CMD
4	Any other matter not covered elsewhere	Concerned ZO / HRDD, HO In-charge	ED (HRDD)

Complaints / Grievance Redressal Form You can also submit your complaints online.Click here for online application
1	Name
2	Company
3	Address
4	City
5	State / Province
6	Postal Code
7	Country
8	Phone
9	Fax
10	E-Mail
11	Subject
12	Narration / Particulars